Terms and Conditions

Agreement to Terms

These Terms and Conditions govern access to and use of Genx, including the website, application, APIs, integrations, automations, AI features, and related services.
By creating an account, joining a workspace, connecting an integration, or using Genx, the user or organization agrees to these terms.
If a customer has a separate written agreement with Genx, that agreement controls where it conflicts with these terms.

Users must provide accurate account information, keep credentials secure, and promptly notify Genx of unauthorized access or suspected compromise.
Workspace owners and administrators are responsible for managing members, permissions, integrations, billing, exported data, and activity within their workspace.
Users may not share accounts, bypass access controls, interfere with platform security, or use Genx in a way that harms the service or other users.

Genx must be used for lawful business purposes and in compliance with applicable privacy, marketing, email, telecommunications, anti-spam, consumer protection, and export laws.
Users are responsible for the legality, accuracy, permissions, and consent basis for leads, prospects, recipient lists, messages, calls, forms, files, and other content uploaded to or processed by Genx.
Users may not use Genx to send unlawful spam, deceptive outreach, malware, phishing, harassment, discriminatory content, or content that infringes third-party rights.
Users may not scrape, overload, reverse engineer, resell, or benchmark Genx except as allowed by law or by a written agreement.

Genx connects with third-party services at the user's direction. Those services are governed by their own terms, privacy policies, limits, permissions, and availability.
Users authorize Genx to access, sync, process, and act on connected third-party data as needed to provide configured workflows and features.
For existing Google Docs and Google Sheets files, users authorize access by selecting specific files through Google Picker. Genx-created files remain available to the connected Google integration. An AI agent may pause and ask the user to select a file when access is required.
Users can revoke file access in Google Drive or disconnect the Google integration. Revocation may prevent an active workflow from completing its requested file action.
Genx is not responsible for third-party service outages, data changes, pricing, permission changes, or actions taken outside the Genx platform.

Genx may provide AI-assisted drafting, summarization, enrichment, recommendations, workflow generation, and other automated outputs.
AI outputs can be incomplete, inaccurate, or unsuitable for a particular purpose. Users must review and verify outputs before relying on them. Sending and publishing require approval, including advance authorization for eligible actions through Autopilot Full access.
Users are responsible for prompts, context, data, instructions, and resulting use of AI outputs, including compliance with applicable laws and third-party platform rules.
Genx does not use or permit its service providers to use raw, aggregated, anonymized, or derived Google Workspace data to create, train, or improve generalized machine learning or artificial intelligence models.

Autopilot performs scheduled reviews of selected accounts and conversations. Read only permits reading and reporting. Draft mode additionally permits preparing drafts. Full access authorizes eligible emails and messages to be sent without individual approval within the selected scope.
Users are responsible for selecting appropriate permissions, recipients, instructions, and credit limits and for reviewing activity. AI may misunderstand context, produce inaccuracies, or take unintended actions. Sent messages may be difficult or impossible to undo.
Disabling Autopilot prevents further authorized actions; operations already accepted by a third-party provider may complete. Connection availability, provider limits, and credit limits may delay or prevent scheduled work. Genx does not guarantee uninterrupted monitoring or a particular outcome.
The liability provisions of these Terms apply to Autopilot. Nothing excludes rights or liabilities that applicable law does not permit to be excluded.

Paid features, usage limits, renewals, overages, taxes, payment timing, and cancellation rights are described at checkout, in product settings, or in an applicable order form.
Unless stated otherwise, fees are non-refundable except where required by law or agreed in writing.
Genx may modify, suspend, or discontinue features, plans, limits, or pricing with notice when required. Continued use after changes take effect means the user accepts the updated terms.

Users and their organizations retain ownership of content and data submitted to Genx, subject to the rights granted here for Genx to provide, secure, maintain, and support the service.
Genx and its licensors retain ownership of the platform, software, designs, workflows, templates, documentation, trademarks, and other intellectual property in the service.
Users grant Genx the rights needed to host, process, transmit, display, secure, back up, and otherwise handle customer data to provide the service and support authorized workflows.

Genx is provided on an as-is and as-available basis to the maximum extent permitted by law. We do not warrant uninterrupted availability, error-free operation, or specific business results.
To the maximum extent permitted by law, Genx is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data.
Nothing in these terms limits liability where limitation is prohibited by law.

Genx may suspend or terminate access if a user violates these terms, creates security or legal risk, fails to pay amounts due, or uses the service in a way that may harm Genx or others.
Users may stop using Genx at any time. Workspace deletion, data export, billing cancellation, and integration disconnection may be handled through product settings or by contacting Genx.
Sections that by their nature should survive termination will continue to apply, including ownership, payment obligations, disclaimers, liability limits, and dispute-related provisions.

Questions about these Terms and Conditions can be submitted through the Genx contact page.
Genx may update these terms by posting a revised version on this page. The updated terms apply from the effective date shown unless additional notice is required.