01
Information We Collect
- Account information such as name, email address, workspace membership, authentication events, and profile settings.
- Workspace content that users choose to add to Genx, including prospects, CRM records, campaigns, notes, files, forms, task data, automations, and workflow configuration.
- Integration data needed to connect third-party services, including OAuth connection metadata, provider identifiers, sync status, and data returned by connected tools such as email, CRM, calendar, enrichment, storage, and social platforms.
- Usage and device information such as log events, feature interactions, browser and device metadata, approximate location derived from network information, diagnostics, and security telemetry.
- Billing and subscription information processed through our payment providers, including plan, invoice, payment status, and transaction metadata. We do not store complete card numbers.
02
How We Use Information
- Provide, secure, operate, and improve the Genx sales workspace, including lead enrichment, outbound workflows, AI-assisted drafting, pipeline operations, and team collaboration.
- Authenticate users, manage workspaces, enforce account limits, process billing, respond to support requests, and send service, security, and administrative messages.
- Sync and act on data from integrations when a user authorizes Genx to do so, including reading, creating, updating, or deleting records according to the permissions granted by the workspace.
- Monitor reliability, prevent abuse, investigate suspicious activity, debug product issues, and measure performance across the application.
- Generate AI-assisted outputs when users invoke AI features. Users are responsible for reviewing generated content before relying on it or sending it externally.
03
Sharing and Processors
- We share information with service providers that help us host, secure, analyze, support, bill for, and operate Genx under appropriate confidentiality and data protection commitments.
- We share information with third-party integrations only when a user connects or uses those services, and only as needed to provide the requested workflow.
- We may disclose information to comply with law, enforce our terms, protect rights and safety, or complete a business transaction such as a merger, acquisition, financing, or asset sale.
- We do not sell personal information. We do not use workspace customer data for cross-context behavioral advertising.
04
Data Retention and Security
- We retain information for as long as needed to provide Genx, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and protect against abuse.
- Workspace administrators can remove certain content, disconnect integrations, or request account and workspace deletion through product settings or by contacting Genx.
- We use technical and organizational safeguards designed to protect information, including access controls, encryption in transit, provider-level security controls, and monitoring.
- No internet service is perfectly secure. Users should maintain strong passwords, protect connected accounts, and grant integration access only to trusted workspaces.
05
Your Choices
- Users can update profile and workspace settings, manage notifications, disconnect integrations, and export or remove certain workspace content where product features support it.
- Marketing communications can be unsubscribed from using the provided link. Service, billing, and security communications may still be sent when necessary.
- Depending on location, users may have rights to access, correct, delete, restrict, or receive a copy of personal information. Requests can be submitted through the contact page.
- Connected third-party services may offer their own privacy controls. Changes made in those services may affect what Genx can access or sync.
06
Children and International Use
- Genx is intended for business users and is not directed to children under 13 or the minimum age required by local law.
- Information may be processed in countries where Genx, its infrastructure providers, and subprocessors operate. Those countries may have different data protection laws than the user's location.
- When required, Genx relies on appropriate transfer mechanisms and contractual protections for international processing of personal information.
07
Changes and Contact
- We may update this Privacy Policy as Genx evolves. The updated version will be posted on this page with a new effective date.
- Questions, privacy requests, and data protection inquiries can be submitted through the Genx contact page.