01
Information We Collect
- Account information such as name, email address, workspace membership, authentication events, and profile settings.
- Workspace content that users choose to add to Genx, including prospects, CRM records, campaigns, notes, files, forms, task data, automations, and workflow configuration.
- Integration data needed to connect third-party services, including OAuth connection metadata, provider identifiers, sync status, and data returned by connected tools such as email, CRM, calendar, enrichment, storage, and social platforms.
- Usage and device information such as log events, feature interactions, browser and device metadata, approximate location derived from network information, diagnostics, and security telemetry.
- With consent, privacy-masked product analytics and session replay data collected through PostHog, including page visits, interaction events, application errors, and obscured interface recordings. Genx masks input values and visible text in recordings.
- Billing and subscription information processed through our payment providers, including plan, invoice, payment status, and transaction metadata. We do not store complete card numbers.
02
How We Use Information
- Provide, secure, operate, and improve the Genx sales workspace, including lead enrichment, outbound workflows, AI-assisted drafting, pipeline operations, and team collaboration.
- Authenticate users, manage workspaces, enforce account limits, process billing, respond to support requests, and send service, security, and administrative messages.
- Sync and act on data from integrations when a user authorizes Genx to do so, including reading, creating, updating, or deleting records according to the permissions granted by the workspace.
- Monitor reliability, prevent abuse, investigate suspicious activity, debug product issues, and measure performance across the application.
- Generate AI-assisted outputs when users invoke AI features. Users are responsible for reviewing generated content before relying on it or sending it externally.
03
Google Workspace Data and Limited Use
- Genx uses the Google Picker and the Google Drive per-file permission to let users choose the specific Google Docs and Google Sheets files an authorized AI agent may access. Files created by Genx are also available to that connected integration.
- Genx processes raw and derived Google Workspace data only to provide or improve the user-facing feature requested by the user, such as reading, summarizing, creating, or updating a selected file.
- Genx does not use raw, aggregated, anonymized, or derived Google Workspace data to create, train, or improve generalized machine learning or artificial intelligence models.
- When an AI feature requires Google Workspace content, Genx sends only the content needed for that user-requested operation to service providers acting as data processors under confidentiality, security, and limited-use commitments. Genx requires those providers to process the data only to provide the requested feature and prohibits them from using it to train or improve generalized AI or machine learning models.
- Genx does not sell Google Workspace data, use it for advertising, use it to determine creditworthiness or for lending purposes, or transfer it to data brokers or information resellers.
- Genx's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Users can revoke access to an individual file through Google Drive, disconnect the Google integration in Genx, or revoke Genx access from their Google Account security settings.
04
Sharing and Processors
- We share information with service providers that help us host, secure, analyze, support, bill for, and operate Genx under appropriate confidentiality and data protection commitments.
- We share information with third-party integrations only when a user connects or uses those services, and only as needed to provide the requested workflow.
- We may disclose information to comply with law, enforce our terms, protect rights and safety, or complete a business transaction such as a merger, acquisition, financing, or asset sale.
- We do not sell personal information. We do not use workspace customer data for cross-context behavioral advertising.
05
Data Retention and Security
- We retain information for as long as needed to provide Genx, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and protect against abuse.
- Workspace administrators can remove certain content, disconnect integrations, or request account and workspace deletion through product settings or by contacting Genx. Disconnecting Google removes the stored OAuth credentials from active use.
- We use technical and organizational safeguards designed to protect information, including access controls, encryption in transit, provider-level security controls, and monitoring.
- No internet service is perfectly secure. Users should maintain strong passwords, protect connected accounts, and grant integration access only to trusted workspaces.
06
Your Choices
- Users can update profile and workspace settings, manage notifications, disconnect integrations, and export or remove certain workspace content where product features support it.
- Marketing communications can be unsubscribed from using the provided link. Service, billing, and security communications may still be sent when necessary.
- Depending on location, users may have rights to access, correct, delete, restrict, or receive a copy of personal information. Requests can be submitted through the contact page.
- Connected third-party services may offer their own privacy controls. Changes made in those services may affect what Genx can access or sync.
- Users can allow or decline PostHog analytics through the analytics preferences shown in Genx. A declined choice disables analytics capture and persistence on that browser.
07
Children and International Use
- Genx is intended for business users and is not directed to children under 13 or the minimum age required by local law.
- Information may be processed in countries where Genx, its infrastructure providers, and subprocessors operate. Those countries may have different data protection laws than the user's location.
- When required, Genx relies on appropriate transfer mechanisms and contractual protections for international processing of personal information.
08
Changes and Contact
- We may update this Privacy Policy as Genx evolves. The updated version will be posted on this page with a new effective date.
- Questions, privacy requests, and data protection inquiries can be submitted through the Genx contact page.