01
Where your data lives
- Gen-X runs on Amazon Web Services in the United States (us-east-1, Northern Virginia). The application, its database and the files you upload are stored and processed there.
- Gen-X does not offer EU hosting today. If your company needs data kept in the EU, contact us before you connect accounts or upload customer data.
- Data you connect from other apps (your inbox, calendar, CRM, LinkedIn) is read from those services when an agent needs it, and the results it works with are stored in your Gen-X workspace.
02
AI models that run your agents
- OpenAI models run chats and agents by default.
- Anthropic (Claude) and Google (Gemini) models are also used, for some features and whenever you pick one of them.
- Open models served by Fireworks are used only for workspaces that have been approved for them.
- A small decision model from TypeSafe checks whether you approved an action before an agent sends, deletes or spends credits.
- Images and videos you ask for are generated with fal.
- On the Gen-X desktop app you can choose a local model (Ollama). Those messages are answered on your own computer.
- Gen-X does not use xAI (Grok) or Mistral.
- Each model receives only what the task needs: your message, the conversation, and the records or results the agent is working with.
03
Other services that process data
- Lead search: DropLeads finds people and companies that match your search. Icypeas finds work email addresses when you ask for contact details.
- Web research: Firecrawl, Tavily and Apify read public web pages and search results for your agents.
- Connected apps: Composio links the third-party tools you choose to connect. Gen-X reads and writes only the apps you connect.
- Email: Resend sends Gen-X's own system emails. Campaign and agent emails go out through the mailbox you connect.
- Voice and meetings: Retell and LiveKit run voice calls and meeting audio when you use those features.
- Product analytics: PostHog (United States), only with your consent, with input values and visible text masked in session recordings.
- Error tracking: Sentry receives application errors so we can fix them.
- Billing: Stripe processes payments. Gen-X never stores full card numbers.
04
Questions
- The Privacy Policy covers what we collect and your rights. For a data processing agreement, a list of subprocessors for your security review, or anything on this page, contact us through the Gen-X contact page.